1. Acceptance of Terms

By accessing or using the LETTS360 platform, you agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of an organization (agency, department, or institution), you represent that you have authority to bind that organization. If you do not agree, do not use LETTS360.

2. Description of Service

LETTS360 is a web-based training compliance management platform for public safety agencies. The platform enables tracking of personnel training records, certification compliance, and accreditation documentation. LETTS360 is operated by Voigt Enterprise LLC, a Florida limited liability company.

3. Subscription and Payment

Annual Subscriptions

LETTS360 is offered on an annual subscription basis. Subscriptions are billed annually in advance. Subscriptions automatically renew at the end of each term at the then-current rate unless cancelled at least 30 days before the renewal date.

Founding Partner Pricing

Founding Partner subscribers receive a rate-locked annual price for a period of four (4) years from their subscription start date. After the 4-year lock period, the subscription renews at the standard rate in effect at that time. The rate lock is non-transferable.

No Refunds

Annual subscription fees are non-refundable once the subscription term has begun. We encourage all prospective customers to schedule a free demo and ask all questions before subscribing.

Government Purchase Orders

Government agencies may pay by purchase order. Contact support@letts360.com to arrange purchase order payment. Subscription access activates upon receipt of an approved purchase order.

4. Permitted Use

LETTS360 may only be used for lawful purposes related to training compliance management for your agency. You may not: (a) use the platform to store or transmit unlawful material; (b) attempt to gain unauthorized access to any part of the platform; (c) resell or sublicense access to LETTS360; (d) reverse engineer, decompile, or disassemble the platform.

5. Data Ownership

Your agency retains full ownership of all training records, personnel data, and other content entered into LETTS360. Voigt Enterprise LLC does not claim ownership of your data. We will not sell, share, or use your agency’s data for any purpose other than operating the platform. You may export your data at any time.

6. Availability and Uptime

We make commercially reasonable efforts to maintain platform availability. We do not guarantee uninterrupted access. Scheduled maintenance will be communicated with reasonable notice. We are not liable for downtime beyond our reasonable control.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOIGT ENTERPRISE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF LETTS360. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

8. Termination

Either party may terminate the subscription by providing 30 days’ written notice before the renewal date. Upon termination, you retain the right to export your data. Access to the platform ceases at the end of the paid subscription period.

9. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Miami-Dade County, Florida.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to account administrators by email with at least 30 days’ notice. Continued use after the effective date of changes constitutes acceptance.

11. Contact

Voigt Enterprise LLC / LETTS360
Miami, Florida
support@letts360.com
(305) 859-1913