FAQ
Questions We GetBefore Every Demo.
Everything you need to know before deciding if LETTS360 is right for your agency — answered directly.
The Platform
What types of agencies does LETTS360 support?
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LETTS360 is built for any public safety agency that needs to track training compliance: law enforcement, fire and rescue, EMS, corrections, campus safety, and state/county agencies. The platform is configured to your agency type and state during onboarding.
Which states are supported?
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All 50 states. LETTS360 is configured with your state’s POST training requirements during onboarding. If your state updates its standards, your backend configuration updates accordingly — your team’s workflow doesn’t change.
What accreditation bodies does it support?
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LETTS360 supports CALEA, state POST bodies, NFPA standards for fire, NAEMSE for EMS, and other major public safety accreditation frameworks. We configure your specific requirements during onboarding. If your accreditation body isn’t listed, contact us — we’ll add it.
How long does setup take?
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Most agencies are fully live within 1–2 business days. After signup, we configure your account to your state and accreditation standards, you import your personnel roster, and you enter your existing training records. The platform is operational within 48 hours of signing up.
Do we need IT support to set up or maintain LETTS360?
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No. LETTS360 is a cloud-based platform — there’s nothing to install, configure, or maintain on your end. We handle all technical setup, hosting, and updates. Your team accesses LETTS360 through any web browser.
Pricing & Contracts
What’s included in the annual price?
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Everything. Unlimited personnel, all five role-based portals, AI certificate scanning, all reports, full compliance tracking, expiration alerts, audit trail, accreditation exports, state-specific configuration, and onboarding support. No per-seat fees. No module charges. No surprise costs at renewal.
What is the founding partner rate?
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Founding partners pay $3,150/year — a 30% discount from the standard $4,500/year rate — locked for 4 years from their start date. After the 4-year lock period, founding partners renew at the standard rate in effect at that time. Founding partner slots are limited.
Do you accept government purchase orders?
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Yes. Government purchase orders are accepted and preferred. We’ll provide any documentation required for your procurement process, including SOC 2 Type 2 and ISO 27001 certification records from our infrastructure provider. No personal or agency credit card required.
Is there a refund policy?
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Annual subscription fees are non-refundable once the subscription term has begun. We offer a free demo and answer every question before you sign up — we want you to be confident before committing.
Security & Data
Is our data secure?
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Yes. LETTS360 is built on Supabase infrastructure, which is SOC 2 Type 2 certified, ISO 27001 certified, and HIPAA compliant. All data is encrypted in transit via TLS and encrypted at rest using AES-256 — the same standard required by the U.S. federal government for classified information. Role-based access controls ensure personnel only see what they are authorized to see. Full audit trails log every action with timestamp and user attribution. See our Security & Trust page for full details.
Who owns our training data?
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Your agency owns every training record and personnel file in LETTS360. We do not sell, share, or use your data for any purpose. You can export your complete data at any time — no hoops, no delay — regardless of your subscription status.
What happens to our data if we cancel?
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You can export your complete data at any time before, during, or after your subscription. We’ll provide a full data export in standard formats. Your records are yours — no lock-in, no conditions.
Still Have Questions?
Schedule a free demo — we answer every question live, on your schedule, configured to your state.